We gladly will take into account any problem you may have and try to correct it if possible. Your success is our
number one objective. For your protection and ours, we reserve the right to refuse any orders that for
any reason we are not comfortable shipping.
Please feel free to contact us regarding your purchase via email to email@example.com or phone at
NOTE: Stopwatchcentral is a Fitzones Online company. When you make your order your credit
card order and statement will read Fitzones.
For a California address you will be
charged sales tax for the county in which you live.
Paying by check
You can mail us a check for payment of
an order. A personal check must clear before your order can be shipped.
Secure On-Line Shopping System
Your shopping at
Stopwatchcentral has been made safe through the use of industry-standard SSL encryption on a secure
server. When you enter your credit card number into our Stopwatchcentral order form, it is transmitted across the
Internet in an encrypted (scrambled) form, then decoded when it gets to us. You may rest assured your order is safe
from prying eyes.
Check the bottom of your browser for a lock or key, depending on what browser you are using. This
signifies the page is secure.
According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers
than traditional "low-tech" transactions."
"We order products online all the time, both as a company and as individuals. When we use a credit card to buy
something online, we feel at least as safe as we would using one in a store or restaurant."
Our Safe Shopping Guarantee
Although we are very confident that orders are safe all of your
transactions at Stopwatchcentral are covered by our security guarantee with three levels of protection:
1. Our secure server software encrypts all of your personal information including credit card number, name, and
address, so that it cannot be read as the information travels over the Internet.
2. In the unlikely event of unauthorized use of your credit card, simply notify your credit card provider in
accordance with its reporting rules and procedures. Most banks will cover all the charges that result from the
unauthorized use. Federal law limits your liability for unauthorized credit card usage to $50.
We Respect Your Privacy
You can be assured that all the information you give us is private and
secure. We will not sell or rent information about our customers. You will receive a confirmation email for each
order submitted, but will only be contacted with specials, new product bulletins, etc. if you sign up to do so.
What Forms Of Payment Do We Accept?
We accept Visa, Mastercard, Discover, and American
Express. We also accept Paypal payment in our Secure shopping cart system. You may simply
enter your credit card or Paypal information through the secure order form when you check out.
How To Place An Order On-Line
Stopwatchcentral is fast and secure. We use the shopping cart system which is just like shopping with a shopping
cart at your local grocery or drug store. Just follow these three steps to place your order.
1. Once you find the product you want, click the add to shopping cart link.
2. A page will appear asking you for your package destination zip code and shipping
preference. Submit your choice and you will proceed to a new page.
3. This will take you to a screen where you can view your shopping cart and modify your order if you
wish. At this point you may choose to continue shopping or proceed to the secure checkout
4. To check out simply choose your method of payment
At any point you may view the items in your shopping cart or checkout simply by clicking:
Again, If you feel uncomfortable ordering on-line (remember, this is a secured site!) you may place an order by
calling our order line at: 1-888 438-0175
Note: Some browsers may not be able to establish a secure connection, so you won't be able to place a secure
order from such a browser. We recommend Netscape Navigator or Microsoft Explorer.
At Stopwatchcentral we work very hard
to make sure that the product you order is shipped on time and reaches its destination in an efficient and timely
manner. There are times however when problems do occur in the transit of your
product. Please read our shipping policies for more information on shipping solutions.
Fitzones/Stopwatchcentral Return Policy
Fitzones/Stopwatchcentral we will want you to be total satisfied with all of our products. If you
purchase an item and it isn't exactly what you want, we will gladly exchange the product for another product of
equal or higher value or refund your money minus an 10% restocking fee within 15 days of receipt of your
order. The restocking fee is to cover free and discount shipping along with other processing
costs. As the customer you deserve to be satisfied!
Please keep in mind that all units must be returned in new resalable condition, factory sealed units can not be
returned once they have been opened. We are not the manufacturer of the units being sold and therefore
have no way of resealing opened units. We would not sell you an open item and therefore can not sell an
item you open to another customer.
If a product does need to be returned it must be accompanied by a Return Authorization Number. You
can obtain this number simply by filling out our product return form which is under the customer service page
All Return Authorization numbers must be indicated on the outside of the box. We will not accept products
without this return authorization number on the outside of the box. Once a return authorization is
issued the item must be returned within 10 days. Please include a written reason for your product
Products if returned due to un-satisfaction must be returned in the original resalable
condition. Factory sealed units must be returned un-opened, once the factory seal is broken the item is
no longer in new condition and can not be returned. If item is not returned in original resalable
condition the item will be refused and returned to the sender.
Shipping charges are not refundable!
We will exchange any defective
products for the same product or one of equal or higher value within 30 days of receipt of your
order. After 30 days you will be referred to the manufacturer for warranty repair. If an item
is exchanged for another item and the original item is not found to be defective you are subject to a 15%
Order By Fax
Our 24 hour-a-day FAX line is (866) 250-8516
Order By Mail
If you prefer to send your order via U.S. Mail, Checks must be payable to
Fitzones our address is:
Fitzones / Stopwatch Central
P.O. Box 1175
Galt, CA 95632
Attn: Order Dept.
To avoid processing delays, please remember to include the proper postage. California (CA) state residents must
also include their local sales tax.
Order By Telephone
You are welcome to call in your
order between 8AM - 6PM Pacific Standard Time Monday-Friday. Please have your ordering information ready
to go when calling. You may order with the shopping cart and then print out your order before
calling. You may also leave your order on our message line if you wish. Please rest assured
that this is a secure line and your personal information is safe. To order via phone call (888)
Shipping within the United States
We ship all product
via the method you choose in the shopping cart however we do reserve the right to choose which shipping method is
more economical and can be verified as of delivery. In addition some of our products may be shipped
directly from our suppliers.
UPS Ground - The usual delivery time for packages in the U.S. is 2-7 business days. Keep in mind that
national holidays can delay UPS Ground orders.
UPS 2nd Day Air - Guaranteed 2 Day US Delivery. Delivery is not available on Saturday,
Sundays or Holidays.
UPS Overnight Air - Guaranteed Overnight Delivery by 3pm to business and 7pm to residential. Saturday
Delivery is Available for an additional cost if you would like Saturday delivery you must call us to place the
order so that correct shipping cost can be assessed. .
USPS Express Mail - offers overnight service to many destinations. Express Mail is delivered to many
locations 365 days a year including weekends and holidays - at no extra charge - and delivered next day by noon to
USPS Priority Mail - offers 1-3 day service to most domestic destinations. We do not guarantee
deliveries made via USPS Priority Mail.
Due to recent problems with
International orders we are only accepting US, APO, Military, US Territories and
Canadian orders. We will not accept any orders billed to a non US address but being shipped to the
United States or any other address. Any international order we do accept must be shipped to the billing
address of the Card holder. Our shopping cart can calculate shipping cost based on the
country. Our shipping costs do not include any International Duties or Import
Fees. Import fee can include any charges by a shipper for the handling of the shipment including
Brokerage fee's. We are not responsible for these additional duties, tariffs or import fees. Due to the
fact that these fee's vary from country to country, for questions about what these fee's may be contact your
countries customs department. We encourage all international purchasers to research these fee's prior to
ordering the product. If you have any further questions, please contact us at firstname.lastname@example.org for
details. If an order is refused and returned by the shipping company these fee's will be deducted in addition to
the restocking fee from the amount of the return. In addition due to the high level of fraud occurring
recently with internet International orders we do reserve the right to refuse any order that for any reason we are
not comfortable shipping. Order that are refused will either be voided or credited back to the account
that was charged, and we will send a return e-mail to all refused orders. We will not be held
responsible if the e-mail address in returned undeliverable.
Thank you for considering shopping with us.
We value your thoughts and recommendations! Please tell us how we can help you, or what products and services you'd
like us to offer to you in the future. You can send your questions and recommendations to:
P.O. Box 1175
Galt, CA 95632
Attn: Customer Service
Telephone: 209 744-1066
Fax: (866) 250-8516